Who is Provision?
Provsion is a retail energy supplier that’s committed to making Carbon Better clean energy affordable and accessible to all, working in close partnership with local distribution utilities across the midwest. All Carbon Better energy plans include 100% clean energy, plus we plant trees on behalf of every customer. Our one-two Carbon Better approach allows us to fund clean energy projects so there’s more clean energy available for all, and also tackle carbon that’s already in the atmosphere by planting trees, nature’s perfect carbon-capturing powerhouse. Our customers are able to use their energy for good every time they turn on their lights.
What does Carbon Better mean?
Carbon Better energy plans are exclusive to Provision. These plans work to make a difference in two important ways:
100% renewable electricity or 100% carbon-offset natural gas (depending on availability in your area) included at no additional charge. This works to reduce the amount of carbon released as energy is used at home through the creation of renewable electricity or carbon-capturing efforts.
We plant trees as energy is used. Trees not only capture carbon from the atmosphere through the process of photosynthesis, but they also release oxygen for us to breathe. In addition, the planting and maintenance of trees creates meaningful work, and reforestation can be an important part of creating sustainable food sources and reducing soil erosion in vulnerable areas.
By working to reduce the amount of carbon released by home energy use, and investing in trees that capture carbon from the air and use it to grow, Provision customers are doing something good every time they use energy at home.
What are the benefits of Energy Choice?
Energy Choice gives you the freedom to choose where you get your home energy supply. By making a choice of energy supplier you can choose a plan based on your preferences, like your desired level of environmental impact, cost, plan length, and more. Energy suppliers like us work in close partnership with local distribution utilities to service mutual customers. When you choose a supplier you will always remain a customer of your utility, but you will also get the benefits that come with the supplier you chose. Energy Choice makes this additional benefit possible.
Will I change my utility if I choose a supplier?
Your utility will never change when you choose Provision. You will always remain a full-service customer of your local distribution utility when you choose a supplier, and you will not experience any interruption of service. After you submit any enrollment request, you should see Provision as your supplier in 1-2 billing cycles on your normal utility bill. It’s that easy! We work in close partnership with your local utility and we’ll work together to give you the best service possible once your Carbon Better energy starts flowing.
How long does it take for Provision service to start?
Provision Carbon Better energy usually starts 1-2 billing cycles after we receive your enrollment request, so you can start making an impact quickly! We’ll keep you updated on our progress as we handle the switch for you. If you have any questions, our Customer Care Team is standing by to help: 1-800-930-5427
Are there cancellation fees?
Never. We don’t believe in cancellation fees. Our customers stick with us because of the impact we make together and the service we offer – and not because we hang high fees over their heads if they want to make a change. In fact, you can change your plan any time you’d like, just give us a call at 1-800-930-5427. We’re here to help.
Are there any fees to switch to Provision?
Provision never charges a fee for signing up or switching, nor do we have any cancellation or change fees once you become a customer. Though Provision never charges customers for switching, your current supplier or utility may, so make sure you check that out before you switch. Once you’re our customer, we’ll work together to make sure you stay on the best possible plan for you, and we’ll never hang high fees over your head to force you to stay with us. Your happiness is our only priority.
What is 100% renewable electricity?
When you start on your Provision Carbon Better electricity plan, we go to work for you by purchasing renewable energy credits (RECs) that match the amount of energy you use. In this way, your use of Carbon Better electricity generates clean energy that goes onto the power grid for all to use, which neutralizes your personal environmental impact. Your investment in these clean energy projects is critical to putting more and more clean energy on the power grid, so we can kick the dirty stuff off for good. And it doesn’t stop there – Carbon Better plans also plant trees, which work to capture existing carbon in the air while creating oxygen for us to breathe.
What is 100% carbon-offset natural gas?
When you start on your Provision Carbon Better natural gas plan, we go to work for you by purchasing carbon offset credits that match the amount of carbon released by your natural gas use. In this way, you have neutralized the carbon footprint from your natural gas use, and you’ve helped fund projects that work to reduce carbon in the atmosphere. But we don’t stop there – we also plant trees to capture carbon, taking you from carbon neutral to Carbon Better.
Where do you plant trees?
We partner with non-profit reforestation organizations that collaborate with the US Forest Services, state and local governments, and private landowners in the US and abroad to identify areas that are ideal for planting and long-term growth. One such partnership is with the Kokrobitey Institute and OKO Forests in Kumasi, Ghana to co-fund the development of a community agroforest in an area adjacent to the Kogyae Strict Nature Reserve. These plantings will not only deliver a lifetime of carbon sequestration, but they also create dignified work and cash crops for local communities. We also partner with the National Forest Foundation, which plants in America’s national forest system, and Green Forests Work, which restores forests on formerly mined lands in Appalachia.
Will I get a separate bill from Provision?
No, you’ll still get your typical combined bill from your local utility. Provision will be listed as your “supply” or “generation” charge. This just means that you have Carbon Better energy supplied by Provision, and it will be in place of your previous energy supply charges. There are no additional fees added for choosing Provision – we will just become your supplier of choice.
How is Provision different from my utility?
Provision is different because we’re only focused on your Carbon Better energy supply: we work hard to maintain affordable pricing options, we partner with the most impactful projects to purchase your credits, and we find the best locations and partners for planting your trees. While we are focused on your energy supply, your utility will always handle delivering your energy supply to you, maintaining the pipes and wires that go to your home, emergency response, and all of your billing. Your utility can also supply your energy, but your utility is not Carbon Better certified to deliver supply that includes 100% clean energy, plus planting trees.
Where does your clean energy come from?
We carefully select the clean energy projects where we purchase our renewable energy credits (RECs). For example, in Ohio we’ve purchased RECs from the Greenup Hydro Plant, which is a 70.2 megawatt hydroelectric dam located on the Ohio River at the Greenup Locks and Dam. In Texas, we’ve purchased RECs from the Panther Creek Wind Farm, which has 305 wind turbines and generates enough energy to power 135,000 homes. In Indiana, we’ve purchased RECs from IKEA, which powers its stores with solar panels on their massive store rooftops. Together we’ve invested in these clean energy projects and dozens more around the country. This is all possible because our customers have made easy choice of Carbon Better energy from Provision. We make it easy to make a positive difference every time you use energy at home.
How do Carbon Better plans impact the environment?
Carbon Better plans go beyond carbon neutral by not only offsetting 100% of your energy usage, but by also planting trees, which are carbon-capturing powerhouses. For each unit of energy you use, we’ll purchase credits on your behalf, which fund projects creating clean energy, in the case of electricity, or projects that are reducing carbon emissions, in the case of natural gas. For every unit of energy you use, you’re doing an equal amount of positive through your investment in these projects. You’re also planting trees as you use energy, which captures carbon already in the atmosphere. We partner with organizations like the National Forest Foundation, Green Forests Work, and the Kokrobitey Institute in partnership OKO Forests to plant trees in the US and abroad.
How competitive are Provision rates?
Provision rates are very competitive among suppliers in your area, but our commitment to making a positive impact is above and beyond. Our Carbon Better plans are “carbon negative” at no additional cost to you, and this includes 100% clean energy and planting trees on all plans. Our goal is to make Carbon Better energy affordable and accessible to all because together we can make a massive difference by using our energy for good.