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FAQs:How is Provision different from other retail energy suppliers?Provision is the only supplier who offers CarbonBetter energy plans, which go beyond carbon neutral by including 100% renewable electricity or 100% carbon offset natural gas and planting trees. CarbonBetter plans work to reverse the amount of carbon released related to home energy use by making more clean energy available for all through investments in clean energy and carbon offset projects, and by planting trees that capture excess carbon in the air and use it to grow. With Provision you make a positive impact every time you turn on your lights or use natural gas at home.What does CarbonBetter mean?CarbonBetter energy plans are exclusive to Provision. These plans work to make a difference in two important ways: 100% renewable electricity or 100% carbon-offset natural gas (depending on availability in your area) included at no additional charge. This works to reduce the amount of carbon released as energy is used at home through the creation of renewable electricity or carbon-capturing efforts. We plant trees as energy is used. Trees not only capture carbon from the atmosphere through the process of photosynthesis, but they also release oxygen for us to breathe. In addition, the planting and maintenance of trees creates meaningful work, and reforestation can be an important part of creating sustainable food sources and reducing soil erosion in vulnerable areas. By working to reduce the amount of carbon released by home energy use, and investing in trees that capture carbon from the air and use it to grow, Provision customers are doing something good every time they use energy at home.How long does it take for Provision service to start?Provision CarbonBetter energy usually starts 1-2 billing cycles after we receive your enrollment request, so you can start making an impact quickly! We’ll keep you updated on our progress as we handle the switch for you. If you have any questions, our Customer Care Team is standing by to help: 1-800-930-5427Are there cancellation fees?Never. We don’t believe in cancellation fees. Our customers stick with us because of the impact we make together and the service we offer – and not because we hang high fees over their heads if they want to make a change. In fact, you can change your plan any time you’d like, just give us a call at 1-800-930-5427. We’re here to help.What is 100% renewable electricity?When you start on your Provision CarbonBetter electricity plan, we go to work for you by purchasing renewable energy credits (RECs) that match the amount of energy you use. In this way, your use of CarbonBetter electricity generates clean energy that goes onto the power grid for all to use, which neutralizes your personal environmental impact. Your investment in these clean energy projects is critical to putting more and more clean energy on the power grid, so we can kick the dirty stuff off for good. And it doesn’t stop there – CarbonBetter plans also plant trees, which work to capture existing carbon in the air while creating oxygen for us to breathe.What is 100% carbon-offset natural gas?When you start on your Provision CarbonBetter natural gas plan, we go to work for you by purchasing carbon offset credits that match the amount of carbon released by your natural gas use. In this way, you have neutralized the carbon footprint from your natural gas use, and you’ve helped fund projects that work to reduce carbon in the atmosphere. But we don’t stop there – we also plant trees to capture carbon, taking you from carbon neutral to CarbonBetter.Where do you plant trees?We partner with non-profit reforestation organizations that collaborate with the US Forest Services, state and local governments, and private landowners in the US and abroad to identify areas that are ideal for planting and long-term growth. One such partnership is with the Kokrobitey Institute and OKO Forests in Kumasi, Ghana to co-fund the development of a community agroforest in an area adjacent to the Kogyae Strict Nature Reserve. These plantings will not only deliver a lifetime of carbon sequestration, but they also create dignified work and cash crops for local communities. We also partner with the National Forest Foundation, which plants in America’s national forest system, and Green Forests Work, which restores forests on formerly mined lands in Appalachia.How many trees will you plant?We plant trees as you use energy. Trees not only capture carbon from the atmosphere through the process of photosynthesis, but they also release oxygen, and the planting and maintenance of trees creates meaningful work in rural areas. We plant 1 tree for every 3 mWh of electricity, and 1 tree for every 30 Mcf of gas. Our goal is to plant 100,000 trees by October 2021.
Why Choose Provision:
- Exclusive clean energy plans your utility doesn’t offer
- 100% renewable electricity or 100% carbon-offset natural gas at no extra cost
- We plant trees on your behalf as you use energy on all Provision plans
- We’ll handle your switch from start to finish
- No cancellation fees of any kind – ever
- Your happiness is guaranteed – call Customer Care at 800-930-5427